Returns & Refunds Policy

 

For returns and refunds, please ensure the product is unused, in its original packaging within 3 days of purchase. For issues like damage, incorrect items, or non-functioning products, contact us via Facebook Messenger or email immediately. 

 

Here's a more detailed breakdown of the policy:

 

Eligibility for Returns:

 

  • Timeframe:

    You can return a product within 3 days of purchase.

  • Condition:

    The product must be unused, in its original packaging, and in the same condition as when received.

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  • Reasons for Return:

  • Damaged or Defective: If the product is physically damaged, broken, or defective (e.g., unable to switch on).

  • Incomplete: If the product is missing items or accessories.

  • Incorrect: If you receive the wrong product, size, color, or a fake/expired item.

  • Not as Described: If the product does not match the description or picture.

  • Doesn't Fit: If the size is unsuitable.

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  • Non-Returnable Items:

    • Hospital-used products are not eligible for return.

    • Some perishable items or intimate items may not be eligible for return. 

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How to Initiate a Return:

 

  • Immediate Notification:

    If you encounter any issues upon receiving the product (e.g., damage, incorrect item), contact us via Facebook Messenger or email immediately.

  • Evidence:

    Take photos or videos of the issue and send them to us via Facebook Messenger.

  • Cash on Delivery:

    For cash on delivery orders, you can inspect the product with the delivery person, but do not unbox it.

  • Unboxed Items:

    If the product is unboxed, it will not be eligible for return. 

 

Issuance of Refunds:

 

  • The processing time of your refund depends on the type of refund and the payment method you used.
  • The refund period / process starts when Rilimart has processed your refund according to your refund type.
  • The refund amount covers the item price and shipping fee for your returned product.